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  • Traditional Products (Books, DVDs, etc.) - If for some reason you are not satisfied with any of the products you order from, simply return them in good condition within 30 days for a full refund! That's how sure we are that you will enjoy our products. Please note that we can accept returns on CDs, DVDs, and software only if the product is unopened.
  • Digital Goods - If you are unhappy with or fail to print or download any item(s) bought from, please contact our Sales Operators by e-mail at, quoting your order number. After investigating the cause of the problem, we will either offer you another chance to download or print your purchased item(s), or offer a full refund for that item, but shall have no further liability to you.