Song Transcriptions Support

Printing
Display

The PDF opened as blank or gray

  • Try using Chrome or Firefox for printing.
  • If using Internet Explorer or Safari, edit your print preferences in Adobe Reader as follows: Open Adobe Reader > Edit > Preferences > Internet > Uncheck "Display PDF in browser."
  • Make sure you're using the latest Adobe Reader or Adobe Acrobat

Nothing happened when I clicked the printer icon

If no printer dialogue window appeared and the printer button greys out, refresh the page, then press the print button again.

Only one page printed

  • Ensure that you are printing from the Your Account section of the website.
  • Empty your internet cache.

Nothing happened when I clicked the printer icon

If no printer dialogue window appeared and the printer button greys out, refresh the page, then press the print button again.

The dialogue window appeared, but nothing was sent to the printer

  • Is your printer switched on?
  • Is there paper in the printer?
  • Is the printer connected to your computer?
  • Did you send the print job to the correct printer?
  • Are you using any network or firewall software that might be interrupting the print command?

The score printed but some staff lines were missing

  • Try printing again but click Properties in the print dialogue window, then try changing options which may affect font printing, such as Print fonts as graphics or Print TrueType as graphics (usually on the "Font" tab of the Properties dialogue window).
  • When you see the print dialogue box appear, change the default setting for "Substitute Lines".
  • If you still have problems, or need prints to be reset, please contact us.

The web page printed but the music was blank

Please check that you have clicked the correct print button found on the pop-up PDF toolbar at the bottom of the page.

"IllegalOperatorSequence" / "PCL XL" errors

More information can be found at HP's website.

"You must enter a scale value of 1 or greater" error

To fix this, please access our site using the standard version of Internet Explorer. This can usually be found by clicking: Start > Programs > Internet Explorer.

I tried print to file

Printing to file is disabled for copyright reasons. Please contact us and we will reset the prints in your order for you.

My purchased music printed with a "Do Not Photocopy" or similar watermark

Please ensure that you are accessing your music from Your Account's Digital Content section.

I can only see the first page

Please ensure you are accessing the right area of the site - go to Your Account's Digital Content area to see the music you have bought.